Turning WFH period into opportunity with Online Training
Online Training during pandemic situation was effective to maximize WFH Period becomes an opportunity to strengthen product knowledge for Business partner. 29-07-2020
Pandemic situation is happening all over the world, most of country forced their citizen in lockdown situation so that all people should working from home (WFH), one of them is Indonesia. From March 20 to June 15, most in Indonesia has been working from home. At AVK Fusion Indonesia, they saw it as an opportunity to reach out to their key distributors, who were now probably also working from home, and offer them intensive Online training about AVK Product. The objective of the online training was to strengthen the distributors knowledge about AVK products, and to afterwards measure the actual distributor knowledge to evaluate on potential gaps.
Different training tracks were created, including Water, Wastewater, Fire Protection, Industrial segment, and Fusion, for which they offered different sessions with the following subjects:
• Valve Basics.
• Gate Valves.
• Butterfly Valves.
• Air Valves.
• Ball Valves.
• Check Valves, Repair Clamps, & Fabricated items.
• Valves for Wastewater Application.
• Non-revenue Water, DMA, and Control Valves.
• Fire Protection Valves.
• Electrofusion and Spigot Fittings.
• Industrial Butterfly Valves.
• Butterfly Valve (Vulcanised Bonded Lining).
• Butterfly Valve (Teflon Lining).
• High performance Butterfly Valves (Double / Triple offset).
• Application of Industrial Valves in Oil & Gas Industry.
• Application of Industrial Valves in Desalination Plants.
• Dams, Reservoirs, & Hydropower.
The online training took place via ZOOM online, and links were sent out as e-invitations and e-mails. The session was Live-streamed and saved on YouTube as well, available with a secure link. Afterwards, a follow up quiz was sent out through Google-form link, and after submission the participant was able to download and print a training certificate.
Over the months of April, May and June, there has been 29 training sessions in total, and 563 people had participated. The feedback on the training has been great, and the distributors have left the sessions full of new knowledge for use in their work and handling customer problem to give solution.
So far, no competitors of AVK Indonesia have offered anything similar, and it is the plan to keep offering online training, next up will be training directly to customers, as for example PDAM and other public water companies.
